At Clapman.in, we strive to provide excellent services and ensure customer satisfaction. We understand that circumstances may arise that require you to cancel or seek a refund for the services booked on our platform. Please read the following refund and cancellation policy carefully:
1. Refund Policy:
We offer a 100% refund for cancellations made within the specified time frame. The refund is applicable under the following conditions:
– A full refund will be provided if the cancellation is requested at least 12 hours before the scheduled service.
– Refund requests made after the 12-hour window will not be eligible for a full refund.
2. Cancellation Process:
To initiate a cancellation and request a refund, customers must follow these steps:
– Log in to your Clapman.in account.
– Navigate to the “My Bookings” section.
– Find the booking you wish to cancel and click on the “Cancel” button.
– Confirm the cancellation and provide the required information.
– A refund will be processed within Seven (7) business days to the original payment method.
3. Exceptional Circumstances:
In certain exceptional circumstances, such as unforeseen technical issues or service unavailability, Clapman.in reserves the right to cancel a booking. In such cases, customers will be notified promptly, and a full refund will be processed.
4. No-Show Policy:
If the customer fails to be present or provide access to the service provider at the scheduled time without prior notice, it will be considered a “no-show.” No refunds will be issued for no-shows.
5. Contacting Customer Support:
For any questions or assistance regarding cancellations and refunds, customers can reach out to our customer support team at [[email protected]](mailto:[email protected]) or through the contact information provided on our website.
6. Changes to the Policy:
Clapman.in reserves the right to modify or update this refund and cancellation policy at any time. Customers will be notified of any changes through the website or other communication channels.
By using Clapman.in services, you agree to abide by this refund and cancellation policy. It is the customer’s responsibility to review this policy periodically for any updates.
Last Updated: 16-01-2024