Welcome to ClapMan’s privacy policy (“Privacy Policy” or “Policy”).

ClapMan and its affiliates (collectively, “ClapMan”, “we” or “us”) operate by providing web-based solutions facilitating connections between customers seeking specific services and service professionals offering these services. This Policy outlines our practices regarding the collection, storage, usage, processing, and disclosure of personal data that you consent to share with us when accessing, using, or interacting with our website at https://www.clapman.in/ or the mobile application ‘ClapMan’ (collectively, “Platform”) or availing products or services offered by ClapMan on or through the Platform (collectively, the “Services”). The services offered by service professionals on the Platform are referred to as “Professional Services”.

At ClapMan, we prioritize the protection of your personal data and respect for your privacy. To provide you access to the Services or Professional Services, we collect and process certain data about you. This Policy elucidates how we process and utilize personal data about you.

Please note that unless specifically defined in this Policy, capitalized terms have the same meaning ascribed to them in our Terms and Conditions, available at https://www.clapman.in/terms (“Terms”). Read this Policy in conjunction with the Terms.

By using the Services, you confirm that you have read and agree to be bound by this Policy and consent to the processing activities described herein.

Please refer to Section 1 to understand how the terms of this Policy apply to you.

1. BACKGROUND AND KEY INFORMATION

(a) How this Policy applies:

This Policy applies to individuals accessing or using the Services or availing the Professional Services. References to “you” across this Policy are to an end user using the Platform.

By using the Platform, you consent to the collection, storage, usage, and disclosure of your personal data, as described and collected by us in accordance with this Policy.

(b) Review and Updates:

We regularly review and update our Privacy Policy, and we request you to do the same. It is important that the personal data we hold about you is accurate and current. Please inform us if your personal data changes during your relationship with us.

(c) Third-Party Services:

The Platform may include links to third-party websites, plug-ins, services, and applications (“Third-Party Services”). Clicking on those links may allow third parties to collect or share data about you. We neither control nor endorse these Third-Party Services and are not responsible for their privacy statements. When you leave the Platform or access third-party links through the Platform, read the privacy policy of such third-party service providers.

2. PERSONAL DATA THAT WE COLLECT

(a) We collect different types of personal data about you, including but not limited to:

1. (i) Contact Data: Mailing or home address, location, email addresses, and mobile numbers.
2. (ii) Identity and Profile Data: Name, username, identifiers, photographs, and gender.
3. (iii) Marketing and Communications Data: Address, email address, information posted in service requests, offers, wants, feedback, comments, pictures, discussions, chat and call records in blog and chat boxes, responses to user surveys and polls, preferences in receiving marketing communications, and communication preferences.
4. (iv) Technical Data: IP address, browser type, internet service provider, operating system details, access time, page views, device ID, device type, frequency of visiting our website, and use of the Platform, website, and mobile application activity.
5. (v) Transaction Data: Details of Services or Professional Services availed, a limited portion of credit or debit card details for transaction tracking, and UPI IDs for processing payments.
6. (vi) Usage Data: Information about how you use the Services and Professional Services, activity on the Platform, booking history, user taps and clicks, user interests, time spent on the Platform, user journey on the mobile application, and page views.

(b) We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data under law as it does not directly or indirectly reveal your identity. However, if we combine aggregated data with your personal data to identify you, we treat the combined data as personal data, used in accordance with this Policy.

(c) What happens if I refuse to provide my personal data?

Where we need to collect personal data by law or under the contract (e.g., the Terms), and you fail to provide that data when requested, we may not be able to perform the contract, resulting in the cancellation or limitation of your access to the Services.

3. HOW DO WE COLLECT PERSONAL DATA?

We use different methods to collect personal data from and about you, including through:

(a) Direct Interactions: You provide us personal data when you interact with us, such as creating an account, using our Services, entering promotions or surveys, requesting marketing communications, or reporting issues.

(b) Automated technologies or interactions: Each time you visit the Platform or use the Services, we automatically collect Technical Data through cookies, web beacons, pixel tags, server logs, and similar technologies.

(c) Third parties or publicly available sources: We receive personal data from third parties, including analytics providers, service professionals, and affiliate entities.

4. HOW DO WE USE YOUR PERSONAL DATA?

(a) We use your personal data when the law allows us to, primarily for the following purposes:

1. (i) to verify your identity and register you as a user on the Platform;
2. (ii) to provide the Services to you;
3. (iii) to enable the provision of Professional Services to you;
4. (iv) to monitor trends and personalize your experience;
5. (v) to improve the functionality of our Services based on feedback;
6. (vi) to improve customer service, respond to service requests, and support needs;
7. (vii) to track transactions and process payments;
8. (viii) to send periodic notifications, manage our relationship with you, and provide information and updates related to Services;
9. (ix) to assist with the facilitation of Professional Services, including information and updates about the services availed;
10. (x) to market and advertise the Services;
11. (xi) to comply with legal obligations;
12. (xii) to administer and protect our business and the Services;
13. (xiii) to improve our business and delivery models;
14. (xiv) to perform obligations arising from arrangements with you;
15. (xv) to enforce our Terms;
16. (xvi) to respond to court orders, establish or exercise legal rights, or defend against legal claims.

(b) By using our Services and creating an account on the Platform, you authorize us, our service professionals, associate partners, and affiliates to contact you via email, phone, or otherwise for providing Services, making you aware of all features, and for related purposes.

(c) You agree that any information pertaining to you may be collected, compiled, and shared by us to render the Services. This includes information shared by service professionals, vendors, social media companies, third-party service providers, storage providers, data analytics providers, consultants, lawyers, auditors, and other entities in the ClapMan group.

(d) We may share data without your consent when required by law or a court or government agency. Such disclosures are made in good faith, reasonably necessary to enforce this Policy or the Terms, or comply with applicable laws and regulations.

5. COOKIES

(a) Cookies are small files that a site transfers to your device’s hard drive, enabling the site to recognize your browser and capture certain information.

(b) We use cookies to distinguish you from other users, understand and save your preferences, track advertisements, and compile aggregate data about site traffic for a seamless user experience. Third-party service providers may assist us in understanding our site visitors. They are not permitted to use the information collected for their own purposes.

(c) You may encounter cookies on certain pages placed by third parties. We do not control the use of cookies by third parties. Correspondence sent to us or posted activities by other users may also be collected within a file specific to you.

6. DISCLOSURES OF YOUR PERSONAL DATA

(a) We may share your personal data with third parties for the purposes outlined in Section 4, including:

1. (i) Service professionals to provide Professional Services;
2. (ii) Internal third parties within the ClapMan group;
3. (iii) External third parties, such as trusted third parties providing services on our behalf, analytic service providers, advertising networks, other registered users upon your request, and regulators or other bodies as required by law.

(b) We require third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

7. YOUR RIGHTS REGARDING YOUR PERSONAL DATA

(a) Access and Updating Your Personal Data:
You affirm that all personal data provided to us is accurate, up-to-date, and true. We strive to grant you access to correct inaccurate or deficient data when using our Services, in compliance with legal requirements. You can request a copy of your personal data from Urban Company by emailing [email protected]. Urban Company may take up to 7 (seven) working days to respond to such requests.

(b) Opting-out of Marketing and Promotional Communications:
When sending marketing content via email, we aim to provide you the option to opt-out by following the instructions in such emails. Understand that it may take up to 10 (ten) business days to process your opt-out request. Please note that essential emails about your user account or received Services may still be sent.

8. DELETION OF ACCOUNT AND PERSONAL DATA

(a) Despite the Terms, you may delete your account and personal data stored with Urban Company by emailing [email protected]. Urban Company may take up to 7 (seven) working days to process your request. After deletion, access to all Services will be lost. All transaction data performed on the Platform will be retained according to applicable law.

9. TRANSFERS OF YOUR PERSONAL DATA

(a) Complying with applicable laws, the information and personal data you provide may be transferred and stored in countries other than your own. This may occur if our servers are located elsewhere or if our vendors, partners, or service providers are in different countries.

(b) By submitting your information to us, you agree to the transfer, storage, and processing of such information as described above.

10. DATA SECURITY

(a) On our Platform, we implement security measures and privacy-protective features, including encryption, password protection, call masking, and physical security measures. These safeguards adhere to standards prescribed by applicable law.

(b) If you choose a password for certain parts of the Services or Professional Services, it is your responsibility to keep it confidential. We are not liable for unauthorized use, lost, stolen, or compromised passwords or for any activity on your user account due to unauthorized disclosure of your password. If your password is compromised, promptly notify us for a password change.

11. DATA RETENTION

(a) You acknowledge that your personal data will be stored by us for as long as necessary to fulfill our stated purpose(s) and for a reasonable period after account termination or Service access to comply with legal rights and obligations.

(b) In certain circumstances, we may aggregate your personal data for research or statistical purposes, using the information indefinitely without further notice.

12. BUSINESS TRANSITIONS

You acknowledge that in a business transition, such as a merger, acquisition, or asset sale, your personal data may be among the assets transferred.

13. USER GENERATED CONTENT

We encourage you to post content on our Platform, but please note that such content may become public and available to all visitors. We disclaim liability for any misuse of this information contrary to this Policy or applicable laws. You agree to comply with all laws regarding content shared on our Platform and will be solely responsible for any violations.

14. UPDATES TO THIS POLICY

(a) We may periodically update this Policy. If changes are made, the revised policy will be uploaded on the Platform or shared through other means, such as email. By using the Platform after such notice, you consent to the updates made to this Policy.

(b) We encourage you to review this Policy periodically for the latest information on our privacy practices.

15. GRIEVANCE OFFICER

For questions, grievances, feedback, or comments about this Policy, your personal data, or other matters, contact us at [email protected] or reach our grievance officer:

Grievance Officers

• Name: S.P. Verma
• Designation: General Counsel
• Email: [email protected]